PRIVACY POLICY.

This Privacy Policy applies to the website www.spidergerbera.co.uk (the “Website”), operated by Spider Gerbera (“we”, “our” or “us”). We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your information when you visit our website or place an order with us. Any reference to “you” or “your” means you, the user of our website or services.

This policy explains how we collect, use, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • We may collect the following information when you use our website or services:

    Personal details:

    • Name

    • Email address

    • Phone number

    • Billing and delivery address

    Order details:

    • Products purchased

    • Delivery dates and instructions

    • Gift messages

    Subscription details:

    • Delivery preferences and frequency (if you sign up for flower subscriptions)

    Website usage:

    • IP address

    • Pages visited

    • Cookies (see ‘Cookies’ section)

  • We use your information to:

    • Process and deliver your orders

    • Manage flower subscriptions

    • Communicate with you about your order or delivery

    • Provide customer support

    • Improve our website and services

    • Send marketing emails (only if you have opted in)

  • Orders placed through our website are processed securely. Payments are handled by trusted third-party payment providers. We do not store or have access to your full card details.

  • If you choose to opt in, we may send you emails about:

    • New products

    • Special offers

    • Seasonal promotions

    You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

  • If you sign up for a flower subscription, we will use your details to manage recurring deliveries and payments. You can change or cancel your subscription at any time by contacting us.

  • We do not sell your personal data.

    We may share your information only with:

    • Delivery partners (to fulfil your order)

    • Payment processors

    • Website and email service providers

    All third parties are required to keep your information secure and confidential.

  • Our website uses cookies to:

    • Make the site work properly

    • Understand how visitors use our website

    • Improve your browsing experience

    You can control or disable cookies through your browser settings. Some website features may not work properly without them.

  • We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. While no system is completely secure, we work hard to keep your data safe.

  • You have the right to:

    • Access the personal data we hold about you

    • Request corrections

    • Request deletion of your data

    • Withdraw consent for marketing at any time

    To exercise your rights, please get in touch with us using the details in the ‘Contact us’ section found below.

  • If you have any questions about this Privacy Policy or your data, please contact Spider Gerbera by:


    Email: contact@spidergerbera.com
    Phone: 07910848298
    Address: York YO31